FAQ
Common questions about suspension systems, grippers, wire, safety, deliveries and working with us. Contact us if your question isn’t answered here.
Suspension system
Yes, all articles have a data sheet. Please contact our team to receive the data sheet for your specific product.
Yes, all articles have a CAD-file. Please contact our team to receive the CAD-file for your specific product.
Firstly, you need to know the weight of your product. It’s the weight that determines the wire diameter you need, which affects what grippers that can be used. Check the section “Selecting Parts” to find out more or download our Technical Manual for plenty of helpful tips and examples.
No, the wire itself is stronger than the gripper and wire combination. Please find more information under section Weight Guidelines
We continuously update our article numbers. If you cannot find the product you are looking for, it may be because you searched for an old article number. Contact us if you need help finding the product you are looking for.
Sometimes we update our products to make them perform better or to be easier to use. Please Contact our team to receive the most recent drawing or CAD-file.
Grippers
The friction locking mechanism of a gripper is made of a conically shaped body, with a spring and balls inside. The more it is loaded, the more it pinches the wire until it breaks.
By de-loading the gripper and then pressing the gripper pin. Make sure your product is not kept suspended by the gripper or it could drop when released.
A hint for easier finding the article you need is to look at the article numbers, which are based on each article’s characteristic. For example: 9-38M3, 9-38M4, 9-38M5 and 9-38M6 look the same in the picture. However, the last two letters M3, M4 etc show the thread of the item. On other items it says MM5, which means a male M5 thread.
Wires
Stainless steel wire is a cost-effective solution suitable for a wide range of applications, offering high strength, a softer touch, and higher corrosive resistance compared to galvanized steel wire. However, galvanized steel wires are cheaper and can take higher loads without breaking.
There are standard lengths, depending on the wire size and wire ending. By contacting our team, you can receive information on current standard lengths. We can also customize the length according to your needs.
Yes, you can cut the wire yourself. Use proper wire cutter (e.g. our reference 79X01) to ensure a clean cut. Frayed wires might damage the locking mechanism inside grippers. To prevent cut wires from fraying, apply some super-glue and let it dry completely before inserting the wire into the gripper.
We strongly discourage this, as proper crimping requires specialized tools and expert knowledge. Any self-crimped wire terminals or loops will void the warranty for the entire suspension system.
Safety
We always recommend that the wire hang from the ceiling in a straight vertical line from the gripper, and we have a special assortment of our product range that allows the wire to do so, e.g. grippers with angled connector or ceiling attachments with slit. Please have a look in our Applications page within the section Angled to learn more about how you can suspend from angled ceilings.
No, it's not recommended to paint the suspension parts. Paint, oils, fats, dust, and small particles can clog the gripper's locking mechanism, potentially affecting its performance and safety.
No, generally all our suspension systems are made for indoor use only. Please contact our team to find a customized solution according to your needs.
It is because we thoroughly test and certify these specific combinations to ensure they are safe and reliable. We cannot verify the quality or compatibility of third-party components and using them may reduce the system’s strength or stability, even if they appear similar. For safe suspension, always use Alemtek products as a complete system.
Company
Yes, Alemtek is certified according to ISO 9001 and ISO 14001.
We do not accept returns or offer refunds. Because our products are safety-critical, we must ensure every item stays new and fully controlled from production until delivery. Once a product has left our control, we can’t guarantee its condition. If needed, we can take the product back for safe recycling at no extra cost. Please contact us if you would like assistance with this process.
Deliveries
What’s your delivery time?
Delivery time on orders varies depending on the product. Our standard products that are available in stock ship the same or next day. If we do not have the product in stock, the delivery time may be longer. We will inform you as a customer what applies to your order, or contacting our team for an estimate.
We usually send your order via DB Schenker. If necessary, we can send your order by DHL or TNT express. The shipping cost is added to the invoice and varies depending on the dimensions and weight of the goods.
Economy
You can find out our prices by sending a quote request to our team.
We provide high-quality service and handle each order with care. Our processes are designed to manage larger orders and ensure that every shipment arrives correctly and on time. For smaller orders below 200 EUR, a small handling fee of 40 EUR helps cover the additional work required to maintain our standards, even at lower volumes.
A 15 EUR breaking fee applies when the quantity ordered does not match the full packaging units listed on our product pages. The fees allow us to continue providing the option for smaller orders while maintaining the quality and accuracy you expect.
Only business customers can shop with us.